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Complaint
Complaint Against Operator
Complaint relating to KOL Process
Complaint Relating to On Street Compliance
Complaint Relating to PHV Vehicle Licensing
Complaints Relating to Taxi Vehicle Licensing
DPA Request
Enquiries Relating to Taxi Vehicle Licensing
Enquiry Relating to On Street Compliance
Enquiry Relating to PHV Vehicle Licensing
FOI Request
KOL Enquiry
Operator Enquiry
Operator Signage Request
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Other (Complaint)
PHV Driver Complaint
PHV Driver Enquiry
Red Route Sticker Request
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SAR Request
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Taxi Driver Enquiry
Web Guidance
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Application Progress Update
Application renewal guidance
Behaviour/Abuse
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New Application
Other
Payment Dispute
Policy Query
Telephony issues
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Accessibility
Behaviour/Abuse
Breach of Licensing Requirements
Devious Route
Failure to complete journey
Failure to wear Badge/Produce Licence
Fitness
Identifiers
Lack of knowledge
Other
Payment Dispute
Ply for hire outside of licensed area
Policy Query
Refusal
Road traffic allegation
Sect. 31
Technical
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Accessibility
Breach of Licensing Requirements
Facilities
Failure to deal with Complaint
Fitness
Opening Hours
Other
Payment Dispute
Policy Query
Refusal
Staff Behaviour
Telephony issues
Touting
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Application Progress Update
Application renewal guidance
Behaviour/Abuse
Fitness
New Application
Other
Payment Dispute
Policy Query
SADA
Telephony issues
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Accessibility
Behaviour/Abuse
Breach of Licensing Requirements
Facilities
Failure to deal with Complaint
Fitness
KOL Student unhappy with KOL Appearance/Process
KOL Student unhappy with KOL written exam
Other
Payment Dispute
Policy Query
Query relating to Studies
Staff Behaviour
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Application Progress Update
Confirmation of next appearance
Fitness
Other
Payment Dispute
Policy Query
Query relating to Studies
Request to change appearance details
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Application renewal guidance
Facilities
Fitness
General Enquiry
Location/Site
New Application
Opening Hours
Other
Payment Dispute
Policy Query
Telephony issues
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Application renewal guidance
Facilities
Fitness
General Enquiry
Location/Site
New Application
Opening Hours
Other
Payment Dispute
Policy Query
Telephony issues
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Cab Over Age Limit
Cab Unattended at Taxi Rank
Complaint About Inspection
General Complaint
Other
Other Compliance Issue
Ply for hire outside of licensed area
Policy Query
Taxi Marshalls Issue
Taxi Ranks General
Touting
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Complaint About Inspection
Complaint about Inspection Centre
Complaint about Vehicle Contact Centre
Facilities
General Complaint
Other
Policy Query
Staff Behaviour
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Application renewal guidance
Facilities
General Enquiry
Location/Site
New Application
Opening Hours
Other
Policy Query
Telephony issues
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General Enquiry
Other
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Other
Required Data/Document/Stats
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Other
Required Data/Document/Stats
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Other
Required Data/Document/Stats
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General Complaint
General Enquiry
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Behaviour/Abuse
Devious Route
Failure to complete journey
Lack of knowledge
Other
Policy Query
Refusal
Road traffic allegation
Technical
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Application Progress Update
Application renewal guidance
Behaviour/Abuse
New Application
Other
Policy Query
Telephony issues
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Other
Required Data/Document/Stats
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Other
Required Data/Document/Stats
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Other
Required Data/Document/Stats
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Advice relating to online functionality
Customer Account Guidance
Online information request
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